*This return policy excludes ALL jump ropes, replacement cables and other custom products. Used, worn, or chalked grips will be assest a 25% restocking fee.*
If you are not 100% satisfied with your purchase, you may return any unused item in new condition within two (2) weeks of purchase. All items must include original packaging. If you receive the wrong product or your product is defective please contact us. The customer is responsible for return shipping. All sales are final for Closeout items or products in the SALE category. No returns or exchanges are allowed for these or custom made-to-order products.
Per our return policy the customer is responsible for paying to mail the items to us. We will refund once we receive the item and it will be refunded back to your original payment method.
Contact us at wholesale@rxsmartgear.com or 619-655-3960
Orders sent to Canadian addresses are shipped via UPS or FedEx. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes, and brokerage fees are the responsibility of the purchaser. Each customer will have to pay GST, PST, HST depending on the shipping location in Canada these can be prepaid or paid at or prior to delivery with the chosen carrier.
Orders sent to international addresses are shipped via USPS, UPS, FedEx, or DHL. Orders received after 1pm on Friday, Saturday, Sunday and holidays will not ship until the next business day. Duties, taxes and brokerage fees are the responsibility of the purchaser. USPS International is not a guaranteed service and can take upwards of 180 days to be delivered.
Shipping to Brazil
Effective Jan 1, 2020, all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. The is a policy imposed by the Brazilian government, Rx Smart Gear has no control over shipments lost, destroyed or returned by Brazilian Customs
Please provide this information when checking out as any shipments missing the Tax ID will be subject to return, or even disposal, by Brazilian Customs. Return shipping cost will be deducted from any refund after product has been received. If product isn't returned no refund of purchase or shipping charges will be made.
There are several different Tax IDs that can be used when shipping to Brazil, including:
· CPF - Individual Tax ID, similar to U.S.A.’s Social Security number
· CNPJ - Business Tax ID
· Passport Number
How to include the Tax ID Number when preparing shipping labels & customs declarations to Brazil:
· In the Company Name field at checkout, enter your recipient's Tax ID number:
· For shipments without a company name, enter your recipient's Tax ID Number with a CPF prefix: CPF 000.000.000-00
· For shipments that include a company name, enter your recipient's Tax ID Number before the company name, separated with a dash: 000.000.000/0000-00 – My Company
*Original Shipping Costs are not refundable and customers are responsible for return shipping. If the customer refuses the shipment or does not pay the duties or taxes due at delivery, Rx Smart Gear may not refund any of the purchase due to return shipping and taxes incurred from our carriers of the returned shipment.
**All shipping times are subject to change due to weather, disaster, or other unforeseen circumstances. Any shipment using the postal service USPS is not guaranteed and Rx Smart Gear's obligation ends when the shipment is delivered to the United States Postal Service. Some shipping time guarantees may be changed as carriers make changes to their services due to covid, holidays, and weather issues.
***Warranty period does not start until the date of delivery.